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Returns and Refunds

Purple Luxury

Where sophistication meets elegance, and exclusivity

Redefining Elegance and Sophistication

Returns and Refunds

At Purple Luxury, we understand that sometimes a purchase may not meet your expectations. That's why we offer a hassle-free returns and refunds policy to ensure your complete satisfaction with every purchase.

If for any reason you are not entirely satisfied with your order, simply contact our customer service team within 15days of receiving your purchase to initiate the return process. Please note that items must be returned in their original condition, unworn, and with all tags attached.

Once your return is received and inspected, we will process your refund promptly to the original payment method used for the purchase. Please allow 15days for the refund to appear in your account, depending on your financial institution's processing times.

For more information on our returns and refunds policy, including eligibility criteria and exceptions, please refer to our detailed Returns Policy or contact our customer service team for assistance.